Terms & Conditions
In undertaking business with Kiwi Auto Exports, the customer must have read and agreed to the terms in this document.
An account becomes inactive when you have not accessed Kiwi Auto Exports' website for several months or if a deposit has not been received after sometime using the system. In order to keep Kiwi Auto Exports customer database manageable and to protect our existing customers, inactive accounts will be deleted periodically by the system.
Kiwi Auto Exports reserves the right to cancel your account for any reason.
Kiwi Auto Exports' registered customers have a contractual duty and responsibility to maintain your account with Kiwi Auto Exports . You are expected to make all payments/communication needed to keep your account with Kiwi Auto Exports current. Your failure to manage your account will result in account cancellation and possible further action up to the fullest extent of international trade laws. You must not share your account information (Login Name/PASSWORD) with any other person. Sharing account information with any other person besides the account holder will be in violation of the Terms of Trade. Kiwi Auto Exports can in no way be held responsible for the abuse or misuse of your account due to negligence by you regarding account information.
Kiwi Auto Exports primarily conducts its export business through Ex-work, FOB, C&F or CIF.
This is a comprehensive deal term which includes the following:
A. Price of the goods (vehicle)
B. Singapore-side procedure costs (in-land transportation,)
C. Marine insurance (Optional, based on customers preference)
D. Ocean freight (this cost is the same cost shipping companies quote Kiwi Auto Exports to ship the goods)
FOB (Free On Board)
In this deal term, you pays the ocean freight to the destination port shipping agent. This largely depends on the shipping agent & destination ports and may not be acceptable. This deal term only includes the following:
A. Price of the goods (vehicle)
B. Singapore-side procedure costs (in-land transportation)
Kiwi Auto Exports is not responsible if the customer does not directly request insurance. Kiwi Auto Exports reserves the right to require the customer to buy insurance dependent on the destination. Kiwi Auto Exports has the right to require the customer to purchase insurance in the destination. In this case, please be sure to buy insurance once the ship is booked.
'AS IS' POLICY
Kiwi Auto Exports sells vehicles in 'as is' condition. Specifically, cars are sold as how they appear and are described in Kiwi Auto Exports website. 'As is' condition means that vehicles are sold in the exact state which they are in. Because of the nature of cars, it is difficult (almost impossible) to be aware of everything right and wrong with the car. Although Kiwi Auto Exports does its best in selecting quality cars, customers must always understand that there is risk associated with purchasing a used vehicle. Kiwi Auto Exports tries hard to reduce as much of this risk as possible by translating as much information about the vehicle as possible.
Kiwi Auto Exports will not accept order cancellations for any reason.
The following penalties will be applied for cancellations that are absolutely necessary.
In all cases, if an order is cancelled after the car has already been shipped, any payment (or down payment) will be CONFISCATED by Kiwi Auto Exports to compensate for losses suffered.
No shipping or registration documents will sent until full payment is received. Kiwi Auto Exports accepts payments by telegraphic transfer only. All bank fees will be payable by you.
As required by many customs authorities, Kiwi Auto Exports prepares all necessary documents needed for our vehicles import. These documents are released to you after Kiwi Auto Exports receives full payment. The following is a list of all documents Kiwi Auto Exports will supply to its customers.
These documents will be sent once the ship has left port:
- Original Invoice
- Bill of Lading: This document is published by the shipping companies in Singapore. Kiwi Auto Exports will honor requests for changes made to the details however changes made after the ship has left port are subjected to S$100 per bill.
- Marine Insurance Certificate (This document is only included if you opted for marine insurance.)
- Original Singapore Registration & Deregistration Certificate
- Technical Letter (For New Zealand Customers)
Depending on your destination port, Kiwi Auto Exports will provide additional needed documentation. It is your responsibility to pay necessary charges for these additional documents. Kiwi Auto Exports will automatically add these fees to your account. Kiwi Auto Exports will also honor requests for any other documents that may be necessary.
We CLEAN the cars before we send them. Many dealers are prepared to do a lot of work on a vehicle before they sell it. Second hand cars are secondhand and therefore scratches and small dents are to be expected on all vehicles. Lower grade vehicles often need body work and partial repaints. Many vehicles need a good engine tune up. Higher mileage vehicles may need certain parts replaced.
The mileage of Kiwi Auto Exportsí vehicles are what they were when they are bought. Kiwi Auto Exports try to have service book for every car. If there is no service book, customers can require mileage inspection in Singapore. Kiwi Auto Exports will help customers arrange and courier the certificate to customers. The extra inspection fee SGD170 should be paid by customers.
Kiwi Auto Exports will translate ALL INFORMATION we have concerning the car FULLY and HONESTLY to the extent of our knowledge. Only if we have communicated something incorrectly can you claim. (Eg. car is diesel when you specifically asked for petrol)
Customers need to be familiar with the regulations concerning import approval and compliance for your own country. As such, the responsibility to comply and register the car is entirely the buyers. We will deal with everything in the export process until the vehicle is landed in your country. Customs, compliance, tax, duty, registration are entirely your responsibility so please make sure you are familiar with all the regulations governing car importing into your nation.
Documentation Changes (How much is it?)
Any changes to documentation AFTER shipping will be charged at a rate of S$100 per BL change.
Kiwi Auto Exports will not be liable for any extra port fees or storage costs charged to customers because of BL delays due to slow payment. Please pay your bills promptly so that documentation etc. can arrive in time to clear the vehicle from the port.
Please note that shipping schedules, changes, cancellations, cost changes are totally out of the control of Kiwi Auto Exports. Once a vehicle is ready to be shipped we will put it on the first possible ship. Roll-on, Roll-off ships are built to get the most of vehicles on the ship as possible. As such, small passenger vehicles are the easiest to ship and usually get space on ships reasonably quickly. As the vehicle gets larger the available space gets more and more restricted.
Depending on the destination, some larger vehicles can have significant delays in shipping because of the limited space for large vehicles. Please be aware of this BEFORE you bid on vehicles.